Frequently Asked Questions


1.- Can I register without paying if I promise to pay in the course?

No, registration is only effective when paying. You can pay via debit/credit cards (Visa, Mastercard, AmEx, etc.)

2.- How is children’s accommodation?

Children 4 years old and onwards, by rule, occupy a bed, so please be aware of this when registering. For security reasons kids cannot stay by themselves in a double room. The best option for families is the 4 persons rooms.

3.- What are the accommodation options?

Plan A: Single or twin bed (bunks) in a room with 4 to 10 beds.

Plan B: Twin bed room (2 persons) shared bathroom. Meaning you share the bed with someone and you share a bathroom with other rooms.

Plan C: Twin bed room (2 persons) private bathroom, meaning you share the bed with someone and the bathroom is private inside the room

For security reasons, children 4 to 17 years old cannot stay in plans B and C rooms.
Families with children 4 years old and onwards should choose Plan A, and they will be accommodated in the 4 persons rooms in order of registry until the occupancy is filled.

0 to 3 year-old children sleep in their parents beds. You can also bring a portable crib.

4.- Is it possible only to attend the lectures without staying nor eating in the hotel?

No, we have rented the full capacity of the hotel and this option will result in a loss. In case all the rooms are filled, this option might be available so as not to leave anyone out.

5.- Is there a special price for babysitters, family members or people who are not attending the lectures but stay and eat at the hotel?

No, if they stay at the hotel the price is the same.

6.- Will there be any weekend or single day price?

Yes, we are planning to have special tariffs from Friday to Sunday and from Saturday to Sunday lodging plans. This options, price info and registration for such will be open once earlybird promotions end.

Yes, there will be a price from Friday to Sunday and from Saturday to Sunday. This option will be opened once earlybird registration promotion ends.

7.- Is it possible to pay cash or through deposit?

No, you can only pay with a credit/debit card, and full payment is mandatory to complete registration.

8.- My payment does not proceed / I did not receive my payment confirmation email

Some banks and/or cards have tighter security systems. If you have problems with your payment, we recommend you to contact your bank and inform that you are going to carry out an online transaction on You can also try with a different card.

We recommend you to use Chrome browser, register from a computer instead of mobile devices and use a commercial mail instead of a company one, since sometimes companies have firewalls that block unrecognized emails. We also recommend you to check your spam or junk mail folder.

If you did not receive your confirmation email or you still have problems with your registration or payment, please write an email to

9.- I don’t want to share a room. Is there any single room available?

No, there are no individual rooms available. In case you want a room only for your, you will have to pay for the other place, that is, you will have to pay two full fares, since it is a spot that another person could occupy to attend the course.
If you’re interested in this option, please write an email to  before any registration procedures.

10.- Can I make the room or plan reservations on the course dates directly with the hotel office or through (or alikes)?

No, the hotel is fully rented so any room will be blocked. It is possible that you find available rooms on booking sites because the inventories are not always updated, but even if your credit/debit card is charged, your reservation will be later cancelled.
We highly recommend you to avoid complications by doing this.

11.- Can I make a reservation in the hotel for the days before/after the course?

Yes, and Selina hotel has a special Diamond Way group price. Please write to with the subject DIAMOND WAY for info, pricing and reservations.